The State of Customer Journeys & CX: A Conversation with Diane Magers, Ian Golding and Dan Gingiss
Pointillist
AUGUST 18, 2021
Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! It’s only when he went to customer experience that he lost it. Dan Gingiss: That’s true. He speaks the truth.
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