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TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative.
CSM Magazine
DECEMBER 14, 2021
As more and more businesses strive to compete and outcompete one another on customer service, the CX landscape will continue to change. With that in mind, below are some of the ways you can expect artificial intelligence to shape customer service in 2022 and beyond. Much More Proactive Service. 24-hour Service.
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