CSM Magazine

FEBRUARY 9, 2022

2022 is filled with exciting opportunities to drive significant change to your organization’s customer experience – everything from building long-lasting customer relationships to cultivating happier employee experiences. At the core of great customer experience is stellar customer support.

Customer Service Strategies 52

Customer Service Strategies 2022 Webinar Customer Service 52

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Poor Customer Service Consumers 128

delighted

MARCH 9, 2021

With 52% of global consumers saying that most of their customer service interactions are fragmented, 89% of customers are claiming to leave a business after one poor customer service experience. Enhancing your customer service is one of the most valuable things you can do for your company.

Customer Service Strategies 59

Customer Service Strategies Customer Service Social Media Net Promoter Score 59