Chat agent training, onboarding taking priority for many organizations
RapportBoost
NOVEMBER 15, 2018
For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage. The sessions included, among others, highlighting the use of live chat and its benefits to personalizing the experience for each customer. That means more than just pointing the customer to a white paper.
Let's personalize your content