Maz Iqbal

SEPTEMBER 18, 2014

So I ask you what needs to happen for InterLodge to generate its desired outcomes: higher occupancy rates, higher price points per room, higher levels of customer satisfaction, and ultimately a higher share price? And they stopped the soft skills “guest engagement” training program. What Is The Core Challenge Here?

Customer Centricity 67

Customer Centricity Hotels Travel Leadership 67

Pointillist

JUNE 7, 2021

reporting that they are very or extremely effective at connecting sources into a single customer view. This heavily impacts their capacity to analyze omnichannel journeys and engage with customers in a relevant way, limiting their ability to effectively measure and optimize CX. Quantifying ROI Remains the Top CX Challenge.

Measurement 71

Measurement 2021 Management Omnichannel 71

Customer Alignment

OCTOBER 2, 2017

We work with companies just starting out in Customer Experience as well as those who are more advanced along their Customer Experience path. We have built our Customer Experience ‘principles’ based on what we have seen over the last 15 years. Leverage existing insight. Continually listen to customers.

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

Forrester's Customer Insights

AUGUST 23, 2022

Selecting, launching, and sustaining a new B2B sales methodology can be an overwhelming project for sales enablement teams.

Sales 26

Sales B2B Customer Change Customer Centricity 26

Qualtrics

FEBRUARY 21, 2020

The banking industry’s transformation from being a CX cautionary tale to one of the highest-scoring industries in our study demonstrates that any company, in any industry, can become customer-centric. 3) Rapidly adapt to changing needs and expectations.

Banking 36

Banking Customer Experience Contact Center Customer Journey Mapping 36