Customer Change Customer Experience Customer Journey Mapping Employee Experience 
GetFeedback
AUGUST 14, 2019
Here’s a thought — and the answer surely lies here: don’t focus on the score; focus on the customer and the experience. The customer experience is a journey, and continuous improvement is key to staying ahead and winning at CX. Customers change: E xisting customers leave, and new ones come along.
Experience Investigators by 360Connext
JULY 24, 2019
It wasn’t THAT long ago when business planning and strategy simply didn’t include the term “customer experience.” ” There are plenty of organizations that successfully earned customers, kept those customers, and didn’t think much about the actual experience they were providing.
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