ShepHyken
OCTOBER 27, 2023
She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.
GetFeedback
AUGUST 14, 2019
Here’s a thought — and the answer surely lies here: don’t focus on the score; focus on the customer and the experience. The customer experience is a journey, and continuous improvement is key to staying ahead and winning at CX. In other words, when expectations change, so will the perceived quality and perceived value.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Journey
JULY 5, 2016
Image courtesy of dizzycage Still trying to show executives how your proposed customer experience improvement initiatives impact the bottom line? As you know by now, I'm no stranger to advocating for - and writing about - ROI and building the business case for you employee and customer experience improvements.
CX Journey
JUNE 17, 2019
In this follow-up to my article last month titled “Has Your Customer Experience Transformation Stalled?” I continue to outline why customer experience transformation efforts stall or slow. There’s a New Hire Fail Employees are critical to customer experience transformation success.
CX Journey
JUNE 17, 2019
In this follow-up to my recent article titled “ Has Your Customer Experience Transformation Stalled? ” I continue to outline why customer experience transformation efforts stall or slow. There’s a New Hire Fail Employees are critical to customer experience transformation success.
Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” Customer-centricity, in short, is not pervasively ‘people first’. Michael Lowenstein, Ph.D., when making decisions.
Integrity Solutions
APRIL 13, 2022
And that’s a shame, because true sales professionals create immense value for their customers. And as anyone with customer experience responsibilities already understands, getting to know what your customers want and being able to fulfill those needs is fulfilling and purpose-fueled work. Customer-focused mindset.
Expert insights. Personalized for you.
56 
Let's personalize your content