Customer Change Customer Journey Mapping Feedback ROI 
GetFeedback
AUGUST 14, 2019
In other words, when expectations change, so will the perceived quality and perceived value. Customers change: E xisting customers leave, and new ones come along. New customers may have different needs, expectations, and problems they are trying to solve or jobs to be done than the customers who have left.
Pointillist
JUNE 7, 2021
Conversely, underperforming teams predominantly rely on qualitative approaches like customer journey mapping. Over 70% of top performers are effective at rapidly generating actionable insights, as well as taking action on those insights and customer feedback data to make a tangible impact. Top organizations are 5.9X
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