Customer Change Customer Journey Mapping Measurement Touchpoint 
Experience Investigators by 360Connext
MAY 11, 2021
Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. How each goal will be measured for success , based on both customer feedback and operational outcomes. What gets funded?
Pointillist
JUNE 7, 2021
Pointillist surveyed over 1,150 CX, marketing, analytics and customer care professionals from various industries across the world to identify best practices, approaches, benchmarks and tactics used by top performing organizations. High performers are more effective at integrating and taking action on their cross-channel customer data.
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