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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

NOVEMBER 27, 2023

Those insights empower CS teams to proactively deliver maximum value to customers, reduce churn risks, uncover accounts with high and low engagement, and maximize growth through expansion revenue. Cross-functional collaboration B2B organizations increasingly rely on multiple best-in-class tools to manage customer data as tech stacks expand.

Customer Success 93
Customer Success 2023 B2B Customer Relationship Management 93
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Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Experience Investigators by 360Connext

JULY 24, 2019

Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.

Culture 110
Culture Customer Centricity Customer Journey Mapping Sports 110
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