Customer Bliss

APRIL 27, 2018

Are some measuring customer satisfaction, some measuring customer effort scores, and some measuring NPS? Know the options available to gain customer insight in addition to customer surveys. For example, is “humanizing” research part of your effort to understand customers’ lives?

Effort Score 181

Effort Score Customer Journey Social Media Call Center 181

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. It’s about customer loyalty. And then my goodness, why? I love those.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

Kustomer

JUNE 17, 2021

So, as I said before, we very proactively thought about even the leadership structure and the organizational structure, but then mapping out that customer journey, and that customer journey is constantly iterating on it as our customers change. They grow, we go global, we have to do different things. I love that.

Sales 99

Sales Employee Experience NPS Banking 99