Customer Confidence Customer Experience Customer Service Strategies Workshop 
ShepHyken
SEPTEMBER 26, 2023
When a customer doubts the answer and calls back only to get a different answer from a different employee, it erodes the customer’s confidence, not to mention the frustration the customer experiences by not getting the right answer the first time. In short, consistency creates confidence.
ShepHyken
SEPTEMBER 5, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
Expert insights. Personalized for you.
135 
Let's personalize your content