ShepHyken

JUNE 8, 2022

As it applies to customer experience (including customer service), it is often the little details that move the experience from average to amazing. It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. .

Customer Confidence 128

Customer Confidence Customer Service Training Customer Service Customer Focused 128

ShepHyken

SEPTEMBER 26, 2023

When a customer doubts the answer and calls back only to get a different answer from a different employee, it erodes the customer’s confidence, not to mention the frustration the customer experiences by not getting the right answer the first time. In short, consistency creates confidence.

Customer Service 136

Customer Service Social Media Workshop Customer Service Training 136

ShepHyken

SEPTEMBER 5, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 84

Customer Service Workshop Customer Service Training Definition 84

ShepHyken

FEBRUARY 16, 2022

Educating customers and creating clarity is a great way to separate yourself from others who might not be willing to take an extra minute or two to help the customer become smarter so they can make smarter buying decisions. . Creating an educational experience is a powerful customer experience strategy.

Customer Service Training 131

Customer Service Training Customers Information Loyalty 131

ShepHyken

JUNE 28, 2017

This was their Customer Experience Summit, and the theme for the meeting was “Think Small: Big Differences Come from SMALL Details.”. Jason Bradshaw, the Director of Customer Experience, shared his vision about Volkswagen Australia being recognized and known for their amazing customer service.

Customer Service Training 98

Customer Service Training Customer Service Interaction Customer Experience 98

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. My Comment: Data and personalization ate HOT topics in marketing and customer experience. Some are exciting.

Article 82

Article 2018 Net Promoter Score Customer Service 82

ShepHyken

NOVEMBER 17, 2017

Reviews Help Improve the Customer Experience. What can you find out about your customers with data? You can investigate what you’re doing right, what you’re doing wrong, and what your customers think about their experience.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81