Dollar Shave Club Teaches a Valuable Customer Service Lesson
ShepHyken
JANUARY 25, 2017
That’s what great customer-focused companies do! When a customer has a problem, do you respond quickly, apologize, accept responsibility and make it easy on the customer? Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. They just took great care of me.
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