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Customer Experience Strategy: An A to Z Glossary

Lumoa

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. using a 0-10 scale.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. using a 0-10 scale.