Education Services Group

APRIL 25, 2021

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

Totango

MARCH 16, 2021

Mapping out this type of analysis enables you to plan actions to optimize your customer journey at each point in order to maximize retention and turn satisfied customers into promoters of your brand. This is only intended as a very brief introduction to what customer journey mapping can involve. B2B Customer Journey Analysis.

B2C 118

B2C Customer Journey B2B Customer Journey Mapping 118

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.

White Paper 71

White Paper Advertising Sales Social Media 71

Confirmit

MAY 29, 2018

Customers are, and should be, at the center of everything you do. Confirmit’s customer engagement model, Confirmit Voices®, recommends you stay on top of all key sources of knowledge and feedback within your organization: Voice of the Customer. White Paper. Voice of the Employee. Case study.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40