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Services Before Sales Sells More Chicken! (Disney Agrees)

Storyminers

FEBRUARY 2, 2016

This method of using the guest experience as the focal point for strategy has positive side-effects: It naturally instills service values into the culture. It naturally aligns the many clues (experience details) in the experience to be on brand. Look how much he got right!

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Sales Hospitality Guest Experience 2016 45
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