delighted

SEPTEMBER 27, 2019

Exceptional customer service turns repeat and new customers into promoters. Needless to say, many brands are taking notice of the financial benefits improving customer service can have for your bottom line. 53% of customers expect businesses to respond to negative reviews promptly.

Customer Service Strategies 42

Customer Service Strategies Customer Service Social Media Exceptional Customer Service 42

Integrity Solutions

OCTOBER 27, 2021

After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.

Customer Service 69

Customer Service Banking Customer Service Training Culture 69

Integrity Solutions

SEPTEMBER 28, 2023

To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. Customers want empathy.

Customer Service Training 111

Customer Service Training Customer Service Contact Center Culture 111

CSM Magazine

FEBRUARY 21, 2022

Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service. In turn, it can help in boosting sales, drive customer retention and assist your customer support team.

Omnichannel 52

Omnichannel Touchpoint Customer Retention Consumers 52