ijgolding

MAY 20, 2015

The company was named ninth on Business Week’s top 25 companies customer service list in 2007. It was therefore no surprise that when I myself became a customer of my local Enterprise branch in Chester, North West England, I was very pleased with the Customer Journey I experienced. Most of all, I TRUSTED them.

Net Promoter Score 97

Net Promoter Score 2007 2014 2015 97

SmartKarrot

JULY 26, 2021

CX Metrics are the KPIs used by a company to track customer feedback. Here are some popular CX metrics – Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES). Helps understand customer behaviors better. Does AI improve customer experience?

Customer Experience 11

Customer Experience Customer Journey Mapping Net Promoter Score Customer Experience Management 11

SmartKarrot

OCTOBER 1, 2021

This is known as liquid expectations. In simple words, it means that the bar has been set incredibly high to achieve a great customer experience. Now, imagine you are not able to meet the customer expectations. The impact of poor customer experience. A poor customer experience can have a drastic impact.

Customer Centricity 11

Customer Centricity Customer Experience Customer Journey Mapping Net Promoter Score 11