When You, As A Customer Service Representative, Take Things Personally, You Make Your Job Harder
Myra Golden
DECEMBER 19, 2017
She didn’t want to discuss things, and she certainly didn’t want to give the customer an in-store credit. Taking things personally often is a demonstration of your loyalty to the company and your insistence on things being fair and right. I can’t wait for Monday.” . Tim O’Laughlin, The Coca-Cola Company. “I
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