CSM Magazine

MAY 14, 2024

Customer service often becomes the battleground where loyalty is won, and brands are differentiated. The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business.

Customer Service Training 52

Customer Service Training Customer Service Customer Service Representative Competitive Advantage 52

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Customer Service Poor Customer Service E Commerce 78

Bill Quiseng

NOVEMBER 8, 2023

At the same time, customer service experts have advocated that the the people in customer service are the frontlines. We may logically say that customer service representatives are the frontlines because they are front and center with customers. Relationships build loyalty.

Customer Service Representative 88

Customer Service Representative Customer Care Social Media Loyalty 88

Myra Golden

DECEMBER 19, 2017

She didn’t want to discuss things, and she certainly didn’t want to give the customer an in-store credit. Taking things personally often is a demonstration of your loyalty to the company and your insistence on things being fair and right. I can’t wait for Monday.” . Tim O’Laughlin, The Coca-Cola Company. “I

Customer Service Representative 45

Customer Service Representative Customer Service Workshop Customer Service Training 45

CSM Magazine

DECEMBER 29, 2022

By operating for extended hours, including evenings and weekends, businesses can reap a great reward of offering customers better access to their services. 24 hour service can give customers the flexibility to connect with a business when it is convenient for them – meaning improved customer satisfaction and loyalty.

Banking 52

Banking Customer Service Customer Service Training Customer Service Representative 52

CSM Magazine

DECEMBER 30, 2016

Make customer service everyone’s focus. Everyone from the IT person to the frontline customer service representative should have the same focus. You don’t have a business without customers. It should be well understood from everyone involved, bottom line, the customer comes first.

Customer Service 69

Customer Service Customer Service Representative Customer Service Training Loyalty 69

Magellan Solutions

SEPTEMBER 6, 2018

By doing this, you can keep pace on the 89 percent of businesses who are expected to compete based on customer experience. In this battlefield, those who will develop the best customer experience strategy will stand out from the noise and win the loyalty of customers.

Customer Service Representative 65

Customer Service Representative Financial Advertising Customer Service Training 65