CSM Magazine

AUGUST 22, 2019

The meeting strives to equip support leaders with the tools and strategies they need to overcome these challenges and deliver the ultimate customer experience. The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. Senior Director, Customer Care, Hilton.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

BlueOcean

NOVEMBER 29, 2023

And for bonus points: bring your UX team into the contact center experience by having them seat-ride with agents to understand that 360-degree view and let your UX team help improve the employee experience from the back end. MX The multi experience is the next step in the evolution of the omnichannel experience.

Contact Center 156

Contact Center Multi-Channel Customer Care Touchpoint 156

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Steve Curtin – Customer Enthusiast at Steve Curtin.

2020 132

2020 Customer Experience Magazine Consulting 132