Customer Experience Design, Leadership, Lifetime Customer and Loyalty

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Customer Experience Design

Leadership

Lifetime Customer

Loyalty

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020

2020 Customer Experience Magazine Consulting

When The Customer Is Wrong – Should The Business Be Right?

Michelli Experience

MARCH 7, 2017

I’ve come to believe that in order to be truly successful deploying a customer-experience strategy, you fundamentally have to believe: In general, customers are honest and fair. Lifetime customer value is more important than any single transaction. Your reputation matters. Yes, your reputation matters.

Lifetime Customer

Lifetime Customer Social Media Travel Customers

CXDNA Update

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

When The Customer Is Wrong – Should The Business Be Right?

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