Customer Experience Professionals Customer Journey Mapping Employee Experience Government 
CX Accelerator
NOVEMBER 11, 2022
Customer Insights/Measurement/Analytics. Customer Journey Mapping. Employee Experience. In this role, you want someone who is naturally curious who will be internally motivated to seek out answers to the questions they have about customer behavior. The 8 skills required by any CX team are: Strategy.
ReviewTrackers
MAY 8, 2017
Organized by the Customer Experience Professionals Association (CXPA), the 2017 Insight Exchange gathers over 300 CX professionals for world-class customer experience learning and networking. You’ll also like: “ 10 Customer Experience Quotes to Inspire Your Entire Organization ”.
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SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Annette Franz is the founder and CEO of CX Journey Inc. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Annette Franz is the founder and CEO of CX Journey Inc. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,
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