ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. How has the ongoing digital evolution impacted how customers view patience today? Here are my top five picks from last week.

Article 67

Article Net Promoter Score 2022 Customer Service 67

ShepHyken

SEPTEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. 12 Ways to Celebrate Customer Service Week by Vanessa Brangwyn. How to Boost B2B Customer Experience on Your Website by Chris Christoff. Here are my top five picks from last week. Here are a few ideas.

2020 85

2020 Article Customer Service Net Promoter Score 85

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. Raydiant) As consumers have grown accustomed to online experiences, they’ve come to expect a similarly digital in-store experience.

2021 26

2021 Article Customer Service Net Promoter Score 26