Customer Focused Customer Relationship Management Customer Service Training Workshop 
Storyminers
JULY 6, 2020
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. Kate Leggett.
Storyminers
JULY 6, 2020
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. Kate Leggett.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
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