CSM Magazine

JANUARY 30, 2024

They’ve earned accolades for their round-the-clock customer support, effortless return processes, and a corporate culture that values going above and beyond to delight customers. Laura Reynolds and Mark Anderson offer compelling viewpoints that highlight the evolving landscape of customer-centric practices.

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

LiveChat

NOVEMBER 16, 2018

This intense customer focus has paid off for those who’ve gotten their customer experience just right. Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. Quality Over Speed.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

CSM Magazine

APRIL 28, 2016

I actually had one customer service representative repeat that phrase so many times that I asked them not to say it anymore. What they appear to be doing is regurgitating the responses they learned in their customer service training classes or what’s printed on a piece of paper. They aren’t really sorry.

Customer Service 65

Customer Service Customer Service Representative Leadership Customer Service Training 65

ProProfs Chat

JUNE 30, 2020

Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85