ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Article 48

Article Customer Experience 2009 White Paper 48

delighted

AUGUST 23, 2019

. — Delighted’s 20 Customer Experience Terms to Know. In other words, a customer experience program is the system of execution for customer experience management. 5 steps to launching and running an effective customer experience program. Is this about a white paper that they read? Have a plan.”.

Customer Experience 41

Customer Experience Customer Journey Mapping White Paper Net Promoter Score 41

Beyond Philosophy

SEPTEMBER 13, 2016

It’s about hiring the most customer sensitive, proactive staff, training them to be customer focused, and making customer processes as friendly as possible. Quantifiable measurement is often a challenge. The fear, it must be acknowledged, is not baseless. This is true, of course, in both b2b and b2c environments.

Social Media 136

Social Media White Paper Multi-Channel B2C 136