Lumoa

APRIL 28, 2024

Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. You can also analyze support tickets and the emotion behind what your customer is saying. Think ChatGPT but for your customer insights. Which Platform Fits Your Needs?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Tricia Morris

AUGUST 21, 2015

According to a recent Forrester survey, the biggest challenges cited by brands today in customer relationship management are: (1) creating a single view of customer data and information, (2) managing data quality, and (3) creating customer insights to drive decision making. Kate Leggett.

Customer Focused 111

Customer Focused Customer Relationship Management 2015 Events 111

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter? When to Collect the Voice of the Customer? White Paper.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Bold360

DECEMBER 1, 2016

Companies need to take a reverse approach and ‘get outside of themselves’ – to put themselves in the customer’s (or prospect’s) shoes to understand the customer perspective, understanding where they are coming from, and what they are looking for.

Customer Experience 104

Customer Experience Customers Consulting E-support 104