CustomerSuccessBox

AUGUST 25, 2021

With a greater understanding of post-sales functions, many of the SaaS Businesses have already started implementing Customer Success as a dedicated functionality to run their Business. Customer health is not monitored. By collating each customer’s structured and unstructured data from across your company.

Customer Success 52

Customer Success Download Customers Sales 52

Retently

MARCH 18, 2024

This process can help companies refine their customer service strategies , ensuring they provide the best possible support to their customers. Thus, businesses use three main types of customer service surveys to measure customer satisfaction and loyalty. directly assess the resolution’s effectiveness.

Customer Service 130

Customer Service Net Promoter Score Customer Service Representative NPS 130

SurveySensum

AUGUST 8, 2023

And to deliver top-notch service you need to know what they like, dislike, and expect from your business. That’s where customer feedback comes into play. So, let’s explore how you can leverage customer insights to improve B2B Customer Service. What is B2B customer service?

B2B 52

B2B Feedback Customer Service Touchpoint 52

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 52

Customer Service Customer Experience Magazine Books 52