Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Download the complete 22-page white paper here. Customer Program Components. Report customer metrics for specific segments (reporting).

White Paper 68

White Paper Competitive Advantage Government Customer Centricity 68

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. primarily customer experience or customer success programs). Click image to enlarge.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. primarily customer experience or customer success programs). Click image to enlarge.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

Bob Hayes

SEPTEMBER 18, 2017

Customer professionals said their biggest roadblock was the inability of translating customer insights into business operations. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. We studied 88 companies that have a formal customer program (e.g.,

Loyalty 113

Loyalty Competitive Advantage White Paper Social Media 113

Kustomer

AUGUST 30, 2018

Conversational Customer Support Brings Challenges and Opportunities. The team at Kustomer have been quick to pick up on the concept of “conversational” customer support with various blogs and a white paper. Sense and Respond in Real Time to Feedback About Your Customer Success Approach.

Feedback 65

Feedback White Paper Insurance Omnichannel 65

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter? White Paper. 7 Secrets of Voice of the Customer Success.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

SmartKarrot

JANUARY 7, 2022

Accumulate case studies and white papers (B2B) . Customer insights help companies improve how competitors are winning more customers. Marketing content is needed to make customers know more about the product or service. Customer intelligence helps make that communication and content better.

2022 10

2022 White Paper Social Media Competitive Advantage 10