ChurnZero

JUNE 14, 2023

When choosing your platform, think beyond your customer success team. Customer insights can enhance your whole business, so look for a platform that integrates seamlessly with your existing tech stack. Operationalize your customer success team. Does your CS team have a dedicated operations role yet? While 83.1%

2023 52

2023 Customer Success Competitive Advantage Roadmap 52

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. How do I cancel?"

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. How do I cancel?"

Definition 64

Definition Net Promoter Score Customer Experience CEM 64