ChurnZero

APRIL 24, 2020

A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. By understanding your customer’s journey, you can better deliver on their expectations. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Customer Journey Mapping 72

Customer Journey Mapping Customer Journey Customer Success Leadership 72

CustomerSuccessBox

DECEMBER 24, 2021

An article published in Harvard Business Review states that “the most important interactions [with a customer] are ‘moments of truth,’ those few points of contact that hold the greatest potential to delight — or alienate — an organization’s customers.”. Additional Read- Customer Retention Guide. Let’s find out.

Customer Success 52

Customer Success Chief Customer Officer Customer Journey Mapping Touchpoint 52

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

Totango

AUGUST 11, 2022

Finally, we’ll cover how customer success software can help you automate your digital client relationship-building strategy. Customer relationships are important for any business, but digital client relationships occupy a position of central importance for SaaS companies. How Digital Client Relationships Are Different.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 106

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What helped you build your customer journey map and what were the main factors you took into account?

Customer Engagement 111

Customer Engagement Engagement Customer Journey Mapping Definition 111

ChurnZero

DECEMBER 16, 2022

“It’s the people in your buyer’s organization, the choices they make, how they are organized, and the behaviors they demonstrate that make all the difference between success and failure,” says Jason. Q: How can Customer Success and product teams at small SaaS organizations align on what ICBs to prioritize?

Customer Success 98

Customer Success Customers Metrics Financial 98

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What helped you build your customer journey map and what were the main factors you took into account?

Customer Engagement 85

Customer Engagement Engagement Customer Journey Mapping Definition 85