Customer Journey Mapping Customer Success NPS Return on Investment 
Totango
JUNE 24, 2022
Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Read on to learn the keys to effective customer success for SaaS clients.
ChurnZero
JUNE 27, 2023
In business, particularly among customer success professionals, it conjures up one key question: how can we do more with less? In my view, an effective digital customer success strategy has four key steps involving: Customer data Customer segmentation Automation A customer journey map 1.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
APRIL 28, 2024
Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. Which Platform Fits Your Needs?
ChurnZero
FEBRUARY 28, 2020
Q&A: Digital Customer Success Strategies to Drive User Adoption. Accessing meaningful data points early in the customer journey can be difficult. You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points. as a potential good starting place.
Ecrion
MARCH 27, 2020
Before I go any further, let me state that I’m a practitioner and proponent of the Customer Success (CS) movement. Customer Success is about ensuring B2B customers achieve their desired outcomes from the relationship with their vendor. Defining a Successful Customer Experience Project.
Confirmit
MAY 29, 2018
Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. Evaluate the impact of these improvements on your customer metrics, like NPS®, as well as your business KPI’s, like revenue, costs and churn. How Do You Build a Voice of the Customer Program?
SmartKarrot
OCTOBER 26, 2022
Since this is a corporate decision, you should consult with other departments of the organization, like the marketing team, a customer success team , and business stakeholders. Track customer touchpoints and streamline communications using relevant metrics. That means favoring customization above generic.
Expert insights. Personalized for you.
103 
Let's personalize your content