Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. A company usually follows a set of KPIs.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Kustomer

APRIL 28, 2022

We were consulting Fortune 500 companies and helping them turn their customer experience, customer service, marketing, and product teams to work as one around the customer journey. Would love to get some of your tips and tricks about how you move from mapping to management? Jochem van der Veer: (08:49).

Management 97

Management Customer Journey Roadmap Customer Service 97

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. A company usually follows a set of KPIs.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64