Customer Journey Mapping Employee Experience Leadership Magazine 
Experience Investigators by 360Connext
OCTOBER 13, 2020
“Wow our Customer Satisfaction Rate really went up this week!” But too often, our customer journey maps remain static. When customer journey maps are treated as artifacts instead of tools, they become a historical document. But customer journey mapping is more like training for a marathon.
Customer Guru
AUGUST 21, 2018
Kristina is a customer experience expert and host of “The Customer Experience Podcast for Business Leaders”, a podcast series for motivating C-Suite and leadership teams in improving customer experience. Marketing and thought leadership programs. Kristina Evey Follow @KristinaEvey.
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SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Wootric
FEBRUARY 14, 2019
Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Sarang Bhatt.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication.
Bold360
DECEMBER 1, 2016
Matthew Mercuri is an SEO and SEM Specialist with 10 years of experience in Digital Marketing. Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. Cathy Reisenwitz is the editor of Capterra’s Customer Service Blog. Matthew Mercuri. Dupraysteam.
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