Remove Customer Journey Remove Customer Relationship Management Remove Customer Success Remove Mobile Customer Service
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Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too. knew they needed to create an intuitive mobile customer service experience.

article thumbnail

Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too. knew they needed to create an intuitive mobile customer service experience.