Customer Relationship Management E Commerce Social Media Virtual Agent 
InMoment XI
JANUARY 16, 2024
Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.
Kustomer
FEBRUARY 6, 2024
Pros: Smart workflows for automating repetitive tasks help to manage customer requests more efficiently and optimize response time. Offers omnichannel support, which includes social media, messaging, email, and more, for comprehensive customer engagement. Requires an Enterprise plan for live chat.
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