Remove Customer Relationship Management Remove Feedback Remove Loyalty Programs Remove Seminar
article thumbnail

What is relationship marketing: examples and strategies

BirdEye

Reactive marketing Reactive marketing is a form of customer relationship management that involves you relying on the feedback from your customer (usually after a sale is complete) so that you can continue to retain the customer and take on board their feedback.

article thumbnail

Top 15+ Marketing KPIs to track in 2023

BirdEye

Well, here’s how: Set up tracking goals: Your customer relationship management (CRM) software can be configured to determine how much money it costs to generate a single lead. The aim must always be to constantly optimize cost per lead as it helps businesses improve their bottom line. But how can you track costs per lead?

2023 52