3 Reasons Why Customer Complaints Can Help Your Business Grow
Kustomer
JUNE 9, 2021
For example, The Ritz-Carlton is known for its high-end customer service. The tourism and hospitality company has been able to create a loyal fan base. If the bellhop, for example, overhears a complaint, he or she is able to take it into their own hands and offer free dessert, or another positive touch point, to that client.
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