Customer Relationships, Lifetime Customer, Poor Customer Service and Sales

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Customer Relationships

Lifetime Customer

Poor Customer Service

Sales

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Blog

Blog Loyalty Programs Loyalty Lifetime Customer

The True Cost of Losing a Customer

BlueOcean

JANUARY 8, 2019

Consider these statistics from a recent survey from NewVoiceMedia: After experiencing poor customer service: • 37% of customers would change their supplier. • 28% would post a negative online review. • 26% would complain via social media. • 13% would tell friends/colleagues. • 10% would inform the media.

Lifetime Customer

Lifetime Customer Contact Center Poor Customer Service Social Media

CXDNA Update

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

The True Cost of Losing a Customer

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