Customer Retention Strategies for Banks: Customer Experience is Key
ReviewTrackers
MARCH 24, 2021
In banking, the annual churn rates on new customers hover in the 20 to 25 percent range during the first year, with half not making it past the first 90 days after opening their accounts. By requesting feedback through surveys, you can: Find out what customers really think and how they really feel about your bank and their banking experience.
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