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Leveraging Customer Service Survey Questions to Boost Your Support Strategy

Retently

This process can help companies refine their customer service strategies , ensuring they provide the best possible support to their customers. Improving customer experience Each customer’s experience with a business is unique and personal, and surveys can provide invaluable insights into these individual perceptions.

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Top 5 Customer Service & CX Articles for the Week of July 24, 2023

ShepHyken

I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. They have elevated customer service expectations and demand nothing short of perfection. My Comment: I love a good list, and this one fits the bill.

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