Hello Customer

JUNE 16, 2022

Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? To evaluate your current CX, you’ll need to capture data that lets you measure relevant customer experience metrics such as NPS, CSAT, or CES with a voice of the customer program.

Retail 52

Retail Customer Experience Omnichannel E-support 52

Hello Customer

JUNE 16, 2022

Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? To evaluate your current CX, you’ll need to capture data that lets you measure some customer experience metrics such as NPS, CSAT, or CES. How will your customer feel about you now?

Retail 52

Retail Customer Experience Omnichannel E-support 52

Playvox

MAY 25, 2023

In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. New ways to improve customer retention and loyalty, as well as increase the customer base and boost customer satisfaction levels, are always popping up.

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

Magellan Solutions

MAY 10, 2020

As revealed in Live Chat Statistics 2020 , 79% of customers prefer live chat support. However, you need to give it a try if you want to take your customer service a notch higher. Besides traditional phone and email support can’t stand the competition alone. What are the Pros and Cons of Outsourcing Your Live Chat Support?

E-support 52

E-support Competitive Advantage Call Center Retail 52

Kustomer

NOVEMBER 24, 2020

Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliver A Modern Customer Experience. Rainbow Shops’ customer service centers are an integral part of their business, servicing its e-commerce channel and more than 1,000 stores with a staff of just 20 agents. About Rainbow.

E Commerce 52

E Commerce Fashion E-support Customer Experience 52

Kustomer

JULY 29, 2021

E-Commerce for the Social World. To learn more about how social commerce is booming in today’s world, check out the Customer Service Secrets podcast episode below, and be sure to subscribe for new episodes each Thursday. Listen Now: Listen to “Igniting Social Commerce with Omnichannel CX | With Pam O’Neal” on Spreaker.

E Commerce 98

E Commerce Social Media E-support Fashion 98

Kustomer

NOVEMBER 1, 2021

Social commerce is a kind of e-commerce that uses online social networks to help in the buying and selling of goods and services. To learn more about how social commerce is booming in today’s world, check out the Customer Service Secrets podcast episode below, and be sure to subscribe for new episodes each Thursday. TRANSCRIPT.

E Commerce 52

E Commerce Social Media E-support Fashion 52