Customer Satisfaction Net Promoter Score NPS Virtual Agent 
TechSee
MARCH 19, 2019
Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues. Customer Satisfaction. Total Cost Per Contact.
NICE inContact
SEPTEMBER 11, 2018
This was critical to delivering immersive customer experiences, which increase loyalty and improve metrics such as Net Promoter Score® (NPS®) and customer satisfaction (CSAT). Some have turned to AI to power virtual agents, chatbots and other self-service channels.
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