InMoment XI

OCTOBER 10, 2023

Consider a customer’s feeling of being valued or their sense of trust in a brand. While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. By anticipating customer behaviors, preferences, and needs, businesses can craft strategies that are not just reactive but proactive.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Wootric

SEPTEMBER 2, 2020

This could range from answering support questions to conducting surveys, to actually meeting with customers depending on the nature of your business. The goal is to make customers real and important to each and every employee. Register for this webinar with Misti Cain! Create a Customer Shadow. Tell Stories.

Net Promoter Score 59

Net Promoter Score Customer Centricity Reference Roadmap 59

ProProfs Chat

SEPTEMBER 13, 2019

Two of the best ways to drive feature adoption are: by educating your customers (either through blog, webinars or any other type of content). Metrics will help you to set and track your SaaS customer service goals. Here are the five most important SaaS customer service metrics : Conversation volume/volume per agent.

Customer Service 55

Customer Service Net Promoter Score Metrics Omnichannel 55