InMoment XI
AUGUST 25, 2023
InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.
8x8
FEBRUARY 21, 2019
This roadmap will get you started on the road to success. You can search for new product opportunities or ways to improve customer satisfaction and boost net promoter scores. It saves valuable time by pinpointing the calls that pertain to a particular issue and takes you directly to the place you need to learn more.
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InMoment XI
OCTOBER 24, 2023
By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Watch this insightful webinar to gain more insights and elevate your customer experience game.
SmartKarrot
APRIL 25, 2023
Contribute to support infrastructures including the Help Centre, webinars, and in-product instructions. To incorporate consumer feedback into the product roadmap and strategy, closely collaborate with the other departments (Product, Sales, and Marketing). Conduct thorough account reviews and training sessions.
Gainsight
APRIL 30, 2019
Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Satisfaction Score (CSAT). Net Promoter Score (NPS). Net Promoter Score (NPS). By incorporating their feedback into your roadmap.
ChurnZero
DECEMBER 9, 2021
Is your Customer Success team getting the most out of your Net Promoter Score® (NPS) responses? Bryan Neale from Blind Zebra Consulting joined us for a webinar to teach Customer Success leaders how to coach their teams to handle NPS conversations following a four-step call framework. Q&A Recap. What is Customer Value?
InMoment XI
OCTOBER 10, 2023
While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments. To learn more about Customer Effort Scores, click here. Furthermore, these metrics act as a compass.
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