Metrics Net Promoter Score Roadmap Webinar 
InMoment XI
AUGUST 25, 2023
InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. You should have also determined the metrics you are going to measure to track success and measure the ROI of your CX program.
InMoment XI
OCTOBER 24, 2023
It’s not merely a collection of statistics or a dashboard of metrics. By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations.
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8x8
FEBRUARY 21, 2019
This roadmap will get you started on the road to success. You can search for new product opportunities or ways to improve customer satisfaction and boost net promoter scores. As a team, agree upon and then baseline metrics for each use case. Identify Participants and Roles. Brainstorm the business use cases.
InMoment XI
OCTOBER 10, 2023
In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. What Exactly Are Customer Service Metrics?
Gainsight
APRIL 30, 2019
As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. READ THE GUIDE.
Wootric
SEPTEMBER 2, 2020
Register for this webinar with Misti Cain! Use your company’s digital messaging channels, like Slack , to share a feed of real-time feedback or allocate time during company calls and staff meetings to share metrics like Net Promoter Score and themes in the feedback. Want to launch an Advocacy program? Tell Stories.
ChurnZero
AUGUST 30, 2019
We believe that now more than ever it’s imperative that corporate leaders set a high standard in their commitment to Customer Success, and this one metric (churn) is essential to any growing SaaS organization. Pay Attention to Net Promoter Score (NPS). Upcoming Webinar. at Talkdesk. That’s a descent-sized whoop.
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