Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. Three Business Efficiency Metrics Every Product Manager Must Know. Product Led Growth.

2023 52

2023 Roadmap Webinar Metrics 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

InMoment XI

OCTOBER 10, 2023

In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. What Exactly Are Customer Service Metrics?

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management NPS 65

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Metrics Webinar Airlines 49

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Modernizing Digital Care: Change the Conversation Check out the Modernizing Digital Care Atlas Series and webinar.

2021 52

2021 Roadmap Webinar B2C 52

Lithium

JULY 7, 2021

Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Advanced Care Analytics Save your spot July 29, 2021.

2021 52

2021 Roadmap Webinar Leadership 52

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar Events Download 52

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

2022 52

2022 Roadmap ROI Social Media 52

COPC

MAY 31, 2022

Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. The cohort established guidelines, best practices, metrics and requirements that became part of a collection of performance management frameworks. Standardize systems, processes, metrics and targets.

Customer Experience 102

Customer Experience Contact Center Consulting Metrics 102

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Gainsight

OCTOBER 17, 2019

Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. The trick is to whittle your presentation down to the important metrics that impact growth and revenue. If you have a SaaS business where you can see exactly how your customers are using your product there are a lot of metrics you might be tempted to add to your packet.

Metrics 45

Metrics Presentation NPS Roadmap 45

ClientSuccess

OCTOBER 10, 2017

Customer success, like any other department, is dependent on metrics. Customer success managers (CSMs) and leaders rely on these metrics to ensure they’re delivering the best possible experience to customers, and to determine repeatable workflows. Metrics help separate process that are working from processes that need more fine-tuning.

Metrics 40

Metrics Customer Success Measurement Roadmap 40

Lithium

DECEMBER 6, 2022

Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Webinars & Events Some event areas are limited to Khoros customers only. Deep listening and insights lead the way this year. Download the report today to get the full story. Khoros Marketing Release Notes, October 2022. Publishing. Available On-demand.

2022 52

2022 Social Media 2023 Roadmap 52

CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI.

Customer Service 52

Customer Service Marketing Roadmap Social Media 52

ClientSuccess

NOVEMBER 22, 2021

While many customer success teams use NPS as a performance metric to gauge team members’ success, there is potentially even more value in the data from a customer marketing angle. Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Gainsight

MARCH 21, 2023

Meaningful Metrics = Tangible Outcomes One theme that came up again and again, is this: No matter what your goals are, it’s critical that you’re driving tangible outcomes that are defined by meaningful, measurable metrics—especially when it comes to your digital strategy.

ROI 52

ROI 2023 Roadmap Metrics 52

Lithium

MAY 4, 2021

Building and Integrating Custom Metrics [Video/Blog] : In this short tutorial, I’ll show you when it would be useful to build custom metrics, how to create them and how to integrate them into your dashboard. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Apple iOS 14.5

2021 52

2021 Webinar Events Social Media 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. The Tester Engagement Pocket Map.

2020 75

2020 2021 Webinar ROI 75

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . With product usage data in place , you’ll have the ability to see macro-level and micro-level product metrics that could in-turn trigger timely customer communications and CTAs.

NPS 59

NPS Webinar Roadmap Feedback 59

Avaya

APRIL 10, 2019

Companies that use any form of AI have seen incredible success metrics, including the following: 95% increase in new customers. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. 80% increase in transactions handled by self-service apps.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

CSM Magazine

JANUARY 25, 2022

Reassess success criteria – too many customer service organisations are so focused on metrics – such as the number of conversations per hour or average handling times that customers end up being treated as a statistic rather than a real person. Creating the CX and EX vision to drive the technology roadmap.

Average Handle Time 52

Average Handle Time Roadmap Webinar Technology 52

Gainsight

AUGUST 6, 2021

Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect. Outline which metrics can be tracked to measure if your customers are engaged with the new features. Use the metrics you agreed on to guide these discussions.

Customer Success 52

Customer Success Roadmap Feedback Metrics 52

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. According to research Aberdeen conducted in May 2018, which Minkara highlights in the webinar, there are 4 key benefits. improvement in year-over-year customer referrals.

Customer Journey 44

Customer Journey Effort Score Webinar Social Media 44

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Ultimately, if you’re looking to reduce churn and increase retention rates—and let’s face it, which SaaS company is not focused on these metrics?—developing

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

ChurnZero

APRIL 26, 2019

A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. As a Customer Success leader, metrics are nothing new – they dictate the long-term goals and performance of your team. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Demo 58

Demo Metrics Customer Success Measurement 58

Kustomer

JUNE 1, 2021

I’ll walk you through the recent improvements we’ve made to our customer support, in addition to what is on the roadmap. monthly training webinars and ad-hoc training, as requested, and introduced a pilot Premiere Support Program to offer short term dedicated support for clients who may need a little extra help from time to time.

Roadmap 98

Roadmap Webinar Feedback B2B 98

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. In the scaled model, we now have a monthly webinar on that topic, and we invite as many people as we can to it.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

Wootric

SEPTEMBER 2, 2020

Register for this webinar with Misti Cain! Use your company’s digital messaging channels, like Slack , to share a feed of real-time feedback or allocate time during company calls and staff meetings to share metrics like Net Promoter Score and themes in the feedback. Want to launch an Advocacy program? Create a Customer Shadow.

Net Promoter Score 59

Net Promoter Score Customer Centricity Reference Roadmap 59

Amity

MARCH 20, 2016

Collaborate on the customer roadmap. Always show the customer the roadmap and how they can continue to get better with your service. “Know the individual audience” versus “Message to the company” Segment events based on roles (training, webinars, best practice discussions). Message directly to users.

Roadmap 60

Roadmap Webinar Measurement Customer Retention 60

Gainsight

FEBRUARY 20, 2019

Depending upon your company’s product roadmap, you might be shipping and refining new product updates monthly, weekly, or even daily. Scalable, effective product experience execution requires alignment across roles with metrics that hold each stakeholder accountable. Sign up for a demo today. SCHEDULE A DEMO.

Roadmap 45

Roadmap Demo Measurement Customer Success 45

Clarivate

DECEMBER 13, 2017

We know because we work with these companies who have that deep level of intent and passion to re-focus their entire company’s mission, organizational structure, operations, products, services, rewards, training, metrics, reports, and even job titles to be focused from the customer perspective.

Customer Experience 49

Customer Experience Management Customer Journey Mapping Roadmap 49

Totango

JANUARY 7, 2020

Such goals need to be specific and might include the time taken to meet implementation timelines, the percentage of license utilization, and other metrics to ensure the organization delivers a great experience for new customers. However, you should never stop offering them more instruction on achieving maximum value.

Roadmap 72

Roadmap Customers Customer Success Metrics 72

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Understand different user personas, requirements, and success metrics, and how they map to the client’s key business objectives. Supervise space utilization performance against the client’s success metrics and provide recommendations to optimize.

Customer Success 19

Customer Success Roadmap Banking Webinar 19

SmartKarrot

JULY 28, 2022

Work with customers to develop a success plan that outlines how Continu will be addressing their critical needs both immediately and in the future that includes metrics for success. Work closely with all GBG internal stakeholders to ensure client and sector challenges are built into the product roadmap.

Customer Success 19

Customer Success User Experience Roadmap Customer Relationships 19

Help Scout

SEPTEMBER 18, 2018

From a Product perspective, it’s leaning on Support to be the voice for your prospective customers, identifying “deal breaker” features that result in abandoned trials, to prioritize the product roadmap. If they expressed interest in other webinars, we also send them a list of previously recorded and future webinars.

Webinar 40

Webinar Customer Centricity Sales Roadmap 40