Customer Retention Metrics Roadmap Webinar 
Gainsight
APRIL 30, 2019
As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. Customer Retention Rate.
InMoment XI
OCTOBER 10, 2023
In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. What Exactly Are Customer Service Metrics?
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Education Services Group
JANUARY 28, 2022
Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! and “what should our content roadmap be?” and “what types of customers should we be targeting?”. Watch the recording of this webinar to catch up on the full conversation!
CSM Magazine
NOVEMBER 28, 2022
To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI.
Gainsight
OCTOBER 17, 2019
I sat down with Ajay Agarwal , Partner at Bain Capital Ventures, and he put it very well: “The way Product is talked about in the boardroom today reminds me a lot of how customers were talked about ten years ago. Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. Recurring KPIs for Product. Or did we lose some?
Oracle
OCTOBER 17, 2019
This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.
Amity
MARCH 20, 2016
Collaborate on the customer roadmap. Provide a ‘long term’ view to the customer for revenue production. Create opportunities for customer to be successful and measure against their objectives. Always show the customer the roadmap and how they can continue to get better with your service.
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